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Find answers to frequently asked questions here.
The is a business-class, bring-your-own-bandwidth, IP PBX and SIP Trunking/Channel service providing Origination (inbound calling) and Termination (outbound calling).
Direct domestic (U.S. & Canada) DID telephone numbers can be ordered through the to get you up and running immediately. Or, simply port your numbers over to us and get the best quality VoIP service at the best price in the business.
When you purchase services that have a term period, all services purchased during the term have the same contract end date. After the term ends services continue on a month-to-month basis at the same price as initially subscribed. If you terminate services prior to the end of the term period you will be assessed a one-time charge for the outstanding balance of the term.
Unlike most of our competitors we are flexible on how you pay your monthly bill. You can pre-pay or post-pay using your credit card or you can pay by ACH one-time payment from your bank account.
Nope. We are so sure that you will have the best experience with our company and our product that we don’t need to anchor you down with a contract to keep you as our customer. Add or remove services based on your business demands not ours. No annual contracts, cancel at any time.
A SIP channel is the equivalent to historical phone lines. You need one SIP channel for every concurrent incoming or outgoing call.
A SIP trunk is simply the connection between your PBX and the Public Switched Telephone Network (PSTN). Think of it as the tubing for all your SIP channels. While the SIP trunk is necessary, without SIP channels, you cannot make or receive telephone calls on your SIP trunk.
SIP trunking is a method of delivering telephone and other unified communications services over the Internet to customers that have SIP enabled private branch exchange (IP-PBX) solutions. SIP utilizes both Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP).
Yes, of course - that is why we are here! We want your numbers on our network so you can experience the best call quality at the lowest prices. Within the you have the autonomy to manage your numbers in real time. No hassle no fuss with easy porting tools that leave you in control, and the best part - there is no charge!
Yes, you can! Establish a local presence by ordering local telephone numbers in 5, 10, 15 different locations without ever hiring a moving truck. The possibilities are endless.
Nope. The only calls you pay for are the ones you make.
Simply log in to your account and submit a trouble ticket. Our maintenance team will promptly begin working on the ticket and keep you updated of the progress. We will correct the issue and get you back up and running to your satisfaction.
Yes, we do. Within the , you can add or remove e911 service to any of your DID’s. We provide e911 service on all our domestic DIDs for an additional MRC (monthly recurring charge).
Simply enable e911 service on your DID, validate the physical address and confirm your order. Our e911 service allows you to set any physical address in the United States as your address to be transmitted on 911 calls. This means your calls to 911 will route to the closest PSAP (Public Safety Answering Point) to your registered e911 address on our system. That address will also appear on the emergency services operator’s screen when you call. The address can be updated anytime online on our portal.
When you are ordering your DIDs you will be asked if you want CNAM storage or CNAM Delivery.
CNAM storage is an up to 15-character name that will identify you to the person that you are calling if they subscribe to caller ID.
CNAM Delivery is enabled on your DID at an additional charge that allows you to see the caller identification of the person calling you.
All state and local surcharges are based on your billing address zip code.
Yes, you are completely in control. Add new SIP channels during busy periods and then scale back when things slow down. The service is flexible, quick and easy. Our portal allows you to quickly commission new SIP channels in real time to accommodate the needs of your business. All service when ordered is prorated so only pay for the time that you use it.
We provide the finest quality telecommunication infrastructure at the best rates in the industry. We work hard with our customers to give them the best solution to be successful.
To ensure that we are meeting these standards we require all new customers to submit a credit check before we turn you up on our network. Once we receive your credit approval you will be notified by an email and your account will immediately be ready to go!
From here we give you complete control of your services. Order new channels and DIDs. Port in your existing numbers at no charge and manage them all in the . We look forward to a long successful relationship with you.
Yes, we do. All directory assistance calls are billed separately at $0.95 per call.
The CPS is defaulted to 2. But, if you need more, please open a trouble ticket in the and request an increase to your CPS.